Support
Platforms and Systems - IP Systems and Gateways

Complete the following form to submit an IP Systems and Gateways Support Ticket.
Required fields are indicated by an asterisk (*):

Submit a Support Ticket for IP Systems and Gateways

 Company Information 

Company Name(*):
Company Number (Please contact sales@aastra.com if you are not registered):
Express Routing Code:

 Designate Contact 

First Name(*):
Last Name(*):
Email address(*):
Telephone Number(*):
Fax Number:
Country(*):
Type of Customer(*):

 Product Information 

Product Model(*):
Firmware Version(*):
Serial Number(*):
Mac Address(*):
Place of Purchase(*):

 Problem Information 

Case Title(*):
Problem Type(*):
Priority(*):
Problem Description(*):

 Deployed Configuration: (Provide details where applicable) 

Number of IP phones:
Make and Model of IP phones installed:
Number of Gateways:
Number of Analog Lines:
Analog line service provider:
Number of SIP trunks:
SIP trunk providers and/or platforms used:
Number of remote / teleworkers:
Type of router (list make, model, version):

IP Systems Support Ticket Form

IP Systems and Gateways

Terminals Support Ticket Forms

Analog/Digital Telephones
SIP Telephones